Jul 27, 2017

Posted in Pc Secrets

Answering the 5 Wh-questions on helpline calls

 

When they first appeared, helplines were meant to offer people support in different situations, some of them crisis situations, others not-that-serious situations. Either way, those who decided to launch these helplines probably didn’t think one second at the impact this whole thing could have and the many number of lives it could save. Sky help line is one very good example of telephone number people can call at and get professional help. Still, there are many questions people have on these helpline calls and below in this article you will find answers for 5 of them.

What is the purpose of a helpline?

If you haven’t found out yet, a helpline is some sort of facility that offers listening services to anyone experiencing crisis situations. The difference between confessing to a closed person and calling a helpline is that in the latter case you can rest assured that no one will judge your actions. Depending on the policy of the helpline, you may be able to contact them any time 24/7 or during a pre-established working schedule.

When should one call a helpline?

Going through a divorce or losing someone you love are definitely tough situations to go through. People react differently to these crisis episodes of their lives and while some may find it easier to leave everything behind and go on with their lives, others need greater help. This is when Helplines come into the scene. They are there for everyone who is looking for some support or some advice. Also, if you know someone who needs help in a specific situation, but refuses to resort to the help of their loved ones or to call a helpline themselves, it is best to take actions on their behalf. You can call a helpline and ask more about what you can do for that person and how you can help them.

Why are these helplines beneficial?

Not all people have the ability to see things clearly in crisis situations, to stay calm and think the situation through in order to come up with the best solution. Many of them take subjective decisions which can make things even worse than they were initially. Sometimes people need professional psychological guidance and proper help to find the right solution to suit them.

Who is behind a helpline call?

You may wonder who is at the other end of the helpline call. Well, in most cases there are professional people, highly trained and with solid background in psychology. This is why in most cases they can convince people who intend to commit suicide to change their minds and to try to see things from a different perspective. Even though many people find these helplines useless, they are actually not useless at all, since those behind helpline calls can change one’s life.

Where is one’s personal information going if one calls a helpline?

Many people are afraid that if they contact a helpline their personal information will remain somewhere stocked. In most cases, helplines have very strict and well-established confidentiality policies. This means that whatever they discuss with those calling will not be shared to third parties.